Frequently Asked Questions

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and Apple Pay. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. All prices are listed in USD.

Do you charge sales tax?

We are required to collect sales tax for orders shipping to Florida.

Holiday Shipping

This holiday season, we will be shipping packages with UPS. Below are the recommended* last days for shipping gifts within the United States:

Order by Dec 7 for standard parcel (international)
Order by Dec 13 for standard parcel (within the continental US)
Order by Dec 14 for express parcel (international)
Order by Dec 17 for 2-Day Express Parcel (within the continental US)
Order by Dec 20 for Expedited Overnight Parcel (within the continental US)

*We cannot guarantee delivery by a certain date, as shipping times are estimated by the carrier.

What is your shipping policy?

We offer free UPS ground delivery shipping within the continental United States on all purchases. Orders to be delivered outside the continental United States will ship for a flat-rate fee which is noted on the individual product page.

Do you ship internationally?

Yes we do. Anything shipped outside the continental United States will require shipping charges as noted on individual product pages, and may incur duties and other fees upon arrival at the destination port.

Are the shipments insured?

Of course. All items are shipped with parcel insurance. 

If your item was damaged in transit, please contact us within 2 days and we will work with you and the shipping company to remedy the situation.

How long will it take for my order to arrive?

We aim to ship all items within a maximum of 3 working days after receipt of payment, barring any unforeseen circumstances. Upon shipment, the shipping information and tracking number will be emailed to you. 

Unfortunately, we cannot be held responsible for delivery times once the item has been shipped as this is at the shipper’s discretion and, in case of international delivery, can be subject to customs delays, weather, holidays and/or other circumstances.

Will my purchase ship safely?

We share your concern and would hate to see anything happen to a piece of history. Therefore, we take great pride in our expert fine arts packing. Each item is carefully wrapped and double boxed for maximum safety. We take great care to ensure that all items are well-packed to protect against any damage that might occur during shipping. 

All items are shipped with insurance. If your item was damaged in transit, please contact us within 2 days and we will work with you to remedy the situation.

What are you doing to help reduce environmental impact?

All items are expertly and sustainably packed. We engage in sustainable shipping practices and reduce consumer waste by using recycled packing materials whenever we can.

What additional shipping services do you provide?

We offer complementary door-to-door delivery in the Miami metro area. We offer personal installation services to help situate your artwork in its new home. Please contact us prior to checking out to inquire about our white glove services.

HOLIDAY RETURN POLICY

Active 11/20/2021 through 12/25/2021

Returns may be requested within 14 days after December 25, 2021, and must be shipped back and received by Artistoric by January 15, 2022. You will be refunded upon our receipt of the item.

Can I return my item?

Everything we have is even more stunning in person. However, we offer returns on all purchases. Returns must be requested within 2 days of receipt of the item, and items must be shipped back and received by Artistoric within 14 days. Customers are responsible for return shipping. Items must be shipped with insurance and returned in the condition in which they were shipped. You will be refunded upon our receipt of the item.

Please note, Artistoric is not responsible for refunding lost orders due to an incorrect address at checkout.

Do you offer exchanges?

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact info@artistoric.com.

How can I find out the status of my order?

You can check your order status by visiting your order history under My Account, or please feel free to email us at info@artistoric.com. Additionally, we will provide you with the shipping information and tracking number upon shipment.

Can I cancel or modify my order?

Cancellations are only accepted before the item has been shipped. Once an item has been shipped, the order cannot be canceled or modified.

What if my item arrives damaged?

We take great care to ensure that all items are well-packed to protect against any damage that might occur during shipping. However, accidents happen. If your item was damaged in transit, please let us know as soon as possible and provide us with pictures of the damaged item and packaging. You must notify us within 2 days regarding a damaged delivery. We will do anything we can to remedy problems occurring from faulty deliveries but cannot be held responsible if we have not been notified within the required time period.

What should I do if my package is missing or lost?

If you have a package that was marked as delivered but you have not yet received it, please report your lost shipment to the shipper. If necessary, we can assist you in dealing with this in front of the package carrier.

INFORMATION GATHERING

We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.

INFORMATION USAGE

The information you provide us may be used in any of the following ways:

-Personalize your experience

-Improve our website

-Process a transaction

-Provide you with order status

-Send promotional messages

Note: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each email.

The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.

INFORMATION PROTECTION

All data submitted is transmitted via https (TLSv1.2). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.

FRAUD PREVENTION

If you feel that you have been the victim of fraudulent purchase activity through our site, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive of contacting you by phone or email to verify your payment and shipping information.

COOKIES

We use cookies to help us remember you, process items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can provide a better site experience.

THIRD PARTIES

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

At our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We claim no responsibility or liability for the content and/or activities of these third parties, though we welcome any feedback about them – please feel free to contact us.

COPPA COMPLIANCE

In compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to individuals who are at least 13 years or older.

GDPR COMPLIANCE

In compliance with the requirements of GDPR (General Data Protection Regulation), we allow customers to:

-Manage their personal data

-Request we cease processing their personal data

-Request access to any of their personal data for whatever use they see fit

-Request we remove their personal data entirely

Customers and site visitors interested in any of the above should email info@artistoric.com.

PRIVACY POLICY

This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Terms of Sale policies.

We reserve the right to change these policies at any time. Please contact us if you have any questions about the above information.

CONTENT USAGE

Please contact us should you wish to use any of our content or make reference to Artistoric publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and hyperlink it to https://artistoric.com/ if used online. If applicable, we are happy to provide high resolution photographs and answer any questions you may have at that time.

We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

COPYRIGHT & TRADEMARKS

Artistoric and artistoric.com are properties of Artistoric, LLC. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties, and protections. All writing, research, and scholarship, including but not limited to Artistoric Curations, object descriptions, and services, is the intellectual property of Artistoric, LLC unless otherwise cited. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Artistoric, LLC.

All third party names, trademarks and copyrights are properties of their respective owners.

Read our full Terms & Conditions here.

Frequently Asked Questions

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and Apple Pay. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. All prices are listed in USD.

Do you charge sales tax?

We are required to collect sales tax for orders shipping to Florida.

Holiday Shipping

This holiday season, we will be shipping packages with UPS. Below are the recommended* last days for shipping gifts within the United States:

Order by Dec 7 for standard parcel (international)
Order by Dec 13 for standard parcel (within the continental US)
Order by Dec 14 for express parcel (international)
Order by Dec 17 for 2-Day Express Parcel (within the continental US)
Order by Dec 20 for Expedited Overnight Parcel (within the continental US)

*We cannot guarantee delivery by a certain date, as shipping times are estimated by the carrier.

What is your shipping policy?

We offer free UPS ground delivery shipping within the continental United States on all purchases. Orders to be delivered outside the continental United States will ship for a flat-rate fee which is noted on the individual product page.

Do you ship internationally?

Yes we do. Anything shipped outside the continental United States will require shipping charges as noted on individual product pages, and may incur duties and other fees upon arrival at the destination port.

Are the shipments insured?

Of course. All items are shipped with parcel insurance. 

If your item was damaged in transit, please contact us within 2 days and we will work with you and the shipping company to remedy the situation.

How long will it take for my order to arrive?

We aim to ship all items within a maximum of 3 working days after receipt of payment, barring any unforeseen circumstances. Upon shipment, the shipping information and tracking number will be emailed to you. 

Unfortunately, we cannot be held responsible for delivery times once the item has been shipped as this is at the shipper’s discretion and, in case of international delivery, can be subject to customs delays, weather, holidays and/or other circumstances.

Will my purchase ship safely?

We share your concern and would hate to see anything happen to a piece of history. Therefore, we take great pride in our expert fine arts packing. Each item is carefully wrapped and double boxed for maximum safety. We take great care to ensure that all items are well-packed to protect against any damage that might occur during shipping. 

All items are shipped with insurance. If your item was damaged in transit, please contact us within 2 days and we will work with you to remedy the situation.

What are you doing to help reduce environmental impact?

All items are expertly and sustainably packed. We engage in sustainable shipping practices and reduce consumer waste by using recycled packing materials whenever we can.

What additional shipping services do you provide?

We offer complementary door-to-door delivery in the Miami metro area. We offer personal installation services to help situate your artwork in its new home. Please contact us prior to checking out to inquire about our white glove services.

HOLIDAY RETURN POLICY

Active 11/20/2021 through 12/25/2021

Returns may be requested within 14 days after December 25, 2021, and must be shipped back and received by Artistoric by January 15, 2022. You will be refunded upon our receipt of the item.

Can I return my item?

Everything we have is even more stunning in person. However, we offer returns on all purchases. Returns must be requested within 2 days of receipt of the item, and items must be shipped back and received by Artistoric within 14 days. Customers are responsible for return shipping. Items must be shipped with insurance and returned in the condition in which they were shipped. You will be refunded upon our receipt of the item.

Please note, Artistoric is not responsible for refunding lost orders due to an incorrect address at checkout.

Do you offer exchanges?

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact info@artistoric.com.

How can I find out the status of my order?

You can check your order status by visiting your order history under My Account, or please feel free to email us at info@artistoric.com. Additionally, we will provide you with the shipping information and tracking number upon shipment.

Can I cancel or modify my order?

Cancellations are only accepted before the item has been shipped. Once an item has been shipped, the order cannot be canceled or modified.

What if my item arrives damaged?

We take great care to ensure that all items are well-packed to protect against any damage that might occur during shipping. However, accidents happen. If your item was damaged in transit, please let us know as soon as possible and provide us with pictures of the damaged item and packaging. You must notify us within 2 days regarding a damaged delivery. We will do anything we can to remedy problems occurring from faulty deliveries but cannot be held responsible if we have not been notified within the required time period.

What should I do if my package is missing or lost?

If you have a package that was marked as delivered but you have not yet received it, please report your lost shipment to the shipper. If necessary, we can assist you in dealing with this in front of the package carrier.

INFORMATION GATHERING

We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.

INFORMATION USAGE

The information you provide us may be used in any of the following ways:

-Personalize your experience

-Improve our website

-Process a transaction

-Provide you with order status

-Send promotional messages

Note: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each email.

The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.

INFORMATION PROTECTION

All data submitted is transmitted via https (TLSv1.2). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.

FRAUD PREVENTION

If you feel that you have been the victim of fraudulent purchase activity through our site, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive of contacting you by phone or email to verify your payment and shipping information.

COOKIES

We use cookies to help us remember you, process items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can provide a better site experience.

THIRD PARTIES

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

At our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We claim no responsibility or liability for the content and/or activities of these third parties, though we welcome any feedback about them – please feel free to contact us.

COPPA COMPLIANCE

In compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to individuals who are at least 13 years or older.

GDPR COMPLIANCE

In compliance with the requirements of GDPR (General Data Protection Regulation), we allow customers to:

-Manage their personal data

-Request we cease processing their personal data

-Request access to any of their personal data for whatever use they see fit

-Request we remove their personal data entirely

Customers and site visitors interested in any of the above should email info@artistoric.com.

PRIVACY POLICY

This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Terms of Sale policies.

We reserve the right to change these policies at any time. Please contact us if you have any questions about the above information.

CONTENT USAGE

Please contact us should you wish to use any of our content or make reference to Artistoric publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and hyperlink it to https://artistoric.com/ if used online. If applicable, we are happy to provide high resolution photographs and answer any questions you may have at that time.

We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

COPYRIGHT & TRADEMARKS

Artistoric and artistoric.com are properties of Artistoric, LLC. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties, and protections. All writing, research, and scholarship, including but not limited to Artistoric Curations, object descriptions, and services, is the intellectual property of Artistoric, LLC unless otherwise cited. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Artistoric, LLC.

All third party names, trademarks and copyrights are properties of their respective owners.

Read our full Terms & Conditions here.